When you use our website or contact us, we may collect information such as:

• Full name
• Email address
• Telephone or WhatsApp number
• Country of residence or origin
• Arrival and departure dates
• Travel preferences and destinations
• Number of travellers
• Accommodation preferences
• Safari, tour, excursion, or holiday requirements
• Budget information where voluntarily provided
• Information submitted through our enquiry and booking forms
• Any other information you voluntarily provide to us

We may use your information to:

• Respond to enquiries and requests.
• Prepare and provide tour, holiday, accommodation, or travel quotations.
• Process and manage bookings.
• Communicate with you regarding your booking or enquiry.
• Provide customer support.
• Arrange travel-related services requested by you.
• Improve our website, services, and customer experience.
• Send newsletters, promotions, or travel information where you have agreed to receive them.
• Maintain website security and prevent fraudulent or unauthorized activity.
• Comply with applicable legal and regulatory requirements.

We will only use your personal information for legitimate business purposes and in accordance with applicable Kenyan data-protection laws.

Where you make a booking or purchase a service, certain information may be required to process your request.

Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers in accordance with their own privacy policies and security practices.

We do not intentionally store complete payment-card details on our website unless this is specifically required and lawfully permitted.

We may share relevant information with trusted third parties where necessary to provide services you have requested.

These may include:

• Hotels, lodges, camps, villas, and other accommodation providers.
• Transport and transfer providers.
• Tour guides and activity providers.
• Airlines or other travel service providers where relevant.
• Payment and booking service providers.
• Website hosting, email, analytics, and technical service providers.
• Government authorities or other organizations where disclosure is required by law.

We only share information that is reasonably necessary for the relevant service or legal requirement. We do not sell or rent your personal information to third parties.

Some of our service providers may operate outside Kenya. Where your personal information is transferred outside Kenya, we will take reasonable steps to ensure that the information is handled securely and in accordance with applicable data-protection requirements.

Some of our service providers may operate outside Kenya. Where your personal information is transferred outside Kenya, we will take reasonable steps to ensure that the information is handled securely and in accordance with applicable data-protection requirements.

Some of our service providers may operate outside Kenya. Where your personal information is transferred outside Kenya, we will take reasonable steps to ensure that the information is handled securely and in accordance with applicable data-protection requirements.

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and improve your experience. Cookies may also be used by certain third-party services integrated into our website. You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

For more information, please see our Cookie Policy.

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about:

• Travel packages
• Holiday offers
• Destinations
• Special promotions
• New services
• Travel information and updates

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should therefore understand that providing information online carries some inherent risk.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it where appropriate.

Subject to applicable Kenyan law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally applicable.
• Object to or restrict certain processing of your information.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is being processed.
• Make a complaint regarding the handling of your personal information.

To exercise these rights, please contact us using the contact details provided below.

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent or a lawful basis. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

Our website may contain links to third-party websites, including accommodation providers, payment services, social media platforms, travel resources, or other websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised effective date.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact:

Africa Nature Tours and Safaris Ltd
Email: booking@africanaturesafaris.com
Website: www.africanaturesafaris.com

Tel: +254 722652495  +254733156565

We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.

This Privacy Policy is intended to comply with applicable laws and regulations of Kenya, including the Data Protection Act, 2019, together with applicable regulations and amendments.

By using our website, submitting an enquiry, or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.